Policies and procedures

To participate in Childcare Educational Services courses, you must have access to a computer, a printer, an email account and be able to view PDF files.   

After purchase of a course you will receive a payment receipt by email, a confirmation email with instructions for workbook and final exam will be emailed next.  You have one week from the date on your receipt to complete your exam.  The final exam is administered online, enter answers, after completion you will receive results and be able to download certificate.  Please download, save and print certificate.   For assistance contact: 252 375-4664 or info@childcareedu.com.   

Grading Policy

The grading policy is listed in each course workbook.   You are given 2 chances to pass the knowledge assessment.  If you do not past the knowledge assessment after 2 chances you will not receive a certificate.



No refunds after purchase. The course starts immediately after purchase.  For special exceptions, please call 252 375-4664 or info@childcareedu.com.

Professional Standard & Non-Discrimination Policy

Childcare Educational Services, LLC welcome the opportunity to earn your trust and deliver you the best service in the industry and does not discriminate against learners.  We also do not discriminate regardless of gender, income, faith, sexual orientation or cultural background.



Please download, print and save.  To order duplicate please call 252 375-4664 or info@childcareedu.com.

Academic dishonesty/integrity

Academic dishonesty is any type of cheating that occurs including Plagiarism, fabrication, cheating, and sabotage.  Childcare Educational Services staff and all participants are required to respect the integrity of one another’s work and recognize the importance of the goal to educate all participants.


Privacy/Security Policies

Childcare Educational Services, LLC will only release student information, including information regarding the passing or failing of courses or of certificate status, to the student and state authorities as requested. The student can email a request to authorize release of information about their grade, certificate and  to whom the information is to be release to along with your signature to info@childcareedu.com.


For Assistance Contact: by email info@childcareedu.com or call (252) 375-4664.  We provide assistance to students via phone or email within 24 hours of email request.



All information submitted is considered confidential in nature and will not be disclosed to anyone except under a subpoena in a court of law. The customer’s contact information is used for communicating with our customers on order related issues.